Shipping and Delivery
When will I receive my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Possible Delays due to COVID-19
Our fulfillment times may be slightly longer than usual until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. We will do our absolute best to get your products to you as quickly as possible.
How can I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
My order should be here by now, but hasn't arrived. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases
What’s your return policy?
All sales are final, so we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com!
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you, please email us at firstname.lastname@example.org within a week of delivery. In your email, please include photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these issues apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you!
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing guide—here. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Please include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!